Frequently Asked Questions
Everything you need to know about shopping with Orr's Jewelers
How do I determine my correct ring size?
We offer a complimentary ring sizer that can be mailed to your home. Alternatively, you can visit our boutique for a professional fitting or use our online sizing guide to measure an existing ring.
What is your return and exchange policy?
We offer a 30-day return policy for most jewelry in original condition. Please note that custom-designed pieces and engraved items are final sale and cannot be returned or exchanged.
Are your diamonds and gemstones ethically sourced?
Yes, Orr's Jewelers is committed to ethical sourcing. All our diamonds are conflict-free and compliant with the Kimberley Process, ensuring they are sourced from legitimate, non-conflict areas.
Do you provide appraisals for insurance purposes?
Every purchase over $1,000 includes a complimentary professional appraisal. We also offer independent appraisal services for heirlooms and pieces purchased elsewhere for a nominal fee.
How long does shipping take and is it insured?
Standard shipping typically takes 3-5 business days. For your peace of mind, all shipments are fully insured and require a signature upon delivery to ensure your jewelry arrives safely.
Do you offer jewelry repair and maintenance services?
We provide a full range of services including professional cleaning, prong tightening, and stone resetting. We recommend bringing your fine jewelry in every six months for a complimentary inspection.